Privacy Policy

Calderé Collective ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have. It is written to align with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

This website is operated by Calderé Collective (ABN 97 703 474 617). If you have any questions about this policy or your personal information, you can contact us at:

• Email: [email protected]
• Phone: +61 468 060 375
• Address: Shepparton VIC 3630

Information we collect

We only collect information that we need to respond to you and provide our services. Depending on how you interact with us, this may include:

• Contact details you provide — such as your name and email address — when you submit a form on our website.
• The content of your enquiry or message.
• Technical information collected automatically, such as your device type, browser, and pages viewed, through cookies and similar technologies.

We do not collect sensitive information unless you volunteer it and it is reasonably necessary for us to help you.

How we use your information

We use the information we collect to:

• Respond to your enquiries and provide the information or services you have requested.
• Communicate with you about your enquiry and, where relevant, follow up on it.
• Operate, maintain, and improve our website and services.
• Comply with our legal and regulatory obligations.

Communication and messaging consent

Where our website offers a chat feature or you contact us directly, we use your details only to reply to and manage your enquiry. If you choose to opt in to receive messages from us — including by email — we will only send communications you have consented to receive.

You can withdraw your consent or unsubscribe at any time by replying to any message, clicking the unsubscribe link where provided, or emailing us at [email protected]. We do not sell, rent, or share your contact details with third parties for their own marketing, and we do not buy or sell leads.

How we share information

We do not sell your personal information. We may share it only with:

• Trusted service providers who help us operate our website and communications (for example, hosting, form, and email delivery providers), bound to keep it confidential and use it only on our instructions.
• Authorities or third parties where we are required or permitted to do so by law.

Some of these providers may store data outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with this policy and the APPs.

Cookies

Our website may use cookies and similar technologies to help the site function, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

Keeping your information secure

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, but we work to keep your information safe and to only retain it for as long as we need it.

Your rights

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. To make a request, or if you have a concern about how we have handled your information, contact us at [email protected]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with its effective date.

Contact us

Questions about this Privacy Policy? Email [email protected] or call +61 468 060 375.